VP - Tech delivery

To manage end-to-end delivery of SLAs for Financial and Health care COE in India, processes through developing a comprehensive framework for deployment of work, assessment and improvement of team performance, to manage a team of AVP/ Senior Manager (s) and Manager (s) and to drive continuous improvement of policies and procedures in order to deliver effective and professional customer service.

Academic: BE/ B. Tech / MCA / M. Tech / M. Sc. with MBA

Experience: 18-20 years of overall experience in the service sector

Primary Responsibilities:

  • Provide strategic Operations planning and implementation input to corporate business plans
  • Manage the Operations budget
  • Review resource requirements in the context of operational experience and reported performance and adjust as relevant
  • Establish and review Key Performance Indicators aligned with Service Level Agreements
  • Own operational adherence to internal procedures and controls, and compliance with information security and regulatory standards 
  • Own and oversee the day-to-day delivery of Client Processes across all AntWork sites in India in accordance with agreed Service Levels
  • Liaise with Client Representatives Globally
  • Liaise with the AntWorks senior management team to support new bids and liaise with the Transition team to support successful handover of newly migrated Processes to Operations
  • Specify and recruit the appropriate resource base to deliver Client Processes to agreed Service Levels
  • Has responsibility for a business unit, a function or a large project within a business area.
  • He / She is a cost center manager and solely responsible for the management of client relationship. Has responsibility for business unit performance, including profit, sales revenue, cost management and service level agreement targets. Has responsibility for evidencing that AntWorks Values is embedded in the operation to meet clients’ requirements. Has line management responsibility for a team of functional heads / senior specialists.  

Skills Required:

  • Proficient in C#, Winforms, ADO.Net- Entity Framework, LINQ, WCF
  • Strong understanding of OOPS
  • Hands-on experience in  Asp.net MVC (version 4 or 5) - Frameworks, html5, JavaScript, JSON, jQuery, Ajax.
  • Hands-on experience in writing reusable C# libraries and DLL
  • Microsoft SQL Server 2008 or 2012- Stored Procedures, Functions, Triggers
  • Proficient understanding of code Versioning tools -Git, SVN
  • IDE –VS2010 or VS2015 & .Net Frameworks (4.0 and above)
  • Hands on Experience in Client Server Application Architecture
  • Hands on experience in Windows Services & Web Services
  • Exposure in Data Analytics, Image Processing, Elastic Search, OCR, ICR and OMR is good to have

TO APPLY : careers@ant.works

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AntWorks US

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